Refund Policy

30-Day Return Policy (Unopened Products Only)

We offer a 30-day return policy for items that are unopened and unused. You have 30 days after receiving your order to request a return, provided the product is in its original sealed condition.

To qualify, your item must meet the following conditions:

Condition: The product must be in the exact same condition as received: unused, unsealed, and with no signs of tampering.

Packaging: The product must be returned in its original, undamaged packaging including any protective materials included in the original shipment.

Proof of Purchase: A valid receipt or order confirmation is required for all returns.

Opened or used pH Babe products cannot be returned due to hygiene and safety reasons.

30-Day Satisfaction Guarantee (Opened Products)

If you've opened and used pH Babe and are not satisfied with the results, we still want you to feel supported. We offer a 30-Day Satisfaction Guarantee with no physical return required.

To qualify:

  • You must have used the product consistently as directed for at least 14 days.
  • The request must be made within 30 days of delivery.
  • This guarantee is valid on your first order only and is limited to one refund per household.
  • A brief explanation or feedback may be requested to help us improve.

To request a refund under this guarantee, email support@phbabe.com with your order number and a short description of your experience.

Free Gifts & Promotional Items

Free gifts, bonus items, and post-purchase add-ons are not eligible for returns or refunds, whether used or unused.

If your order included a free promotional item and you choose to return the original paid item, the free item must also be returned unused. Failure to return the free item may result in a partial refund, with the value of the free item deducted from your refund total.

Any limited-time post-purchase offers are final sale and are not eligible for return, exchange, or refund.

Shipping Fees

All shipping fees are non-refundable. These fees are paid directly to our logistics and fulfillment partners and cannot be refunded in the event of a return or cancellation.

Damages & Issues

Please inspect your order upon arrival and contact us immediately at support@phbabe.com if your item is defective, damaged, or incorrect. We will evaluate the issue and make it right.

Exchanges

The fastest way to get the right item is to return your original order and place a new one separately once your return has been accepted.

European Union 14-Day Cooling Off Period

If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason, without justification. The item must be in the same condition as received: unused, unsealed, and in its original packaging along with proof of purchase.

Refunds

Once we have received and inspected your return, we will notify you of the outcome. If approved, your refund will be processed to your original payment method within 10 business days. Please allow additional time for your bank or card provider to post the refund.

If more than 15 business days have passed since your return was approved, please contact us at support@phbabe.com.

To initiate a return, contact us at support@phbabe.com. Items sent back without prior approval will not be accepted.